eCommerce Support
Start leading your eCommerce proactively now
Our eCommerce support packages are designed to lead your business proactively, anticipating problems, regulatory changes, market developments and much more. Don't wait any longer and take control of your online store.
We detect and resolve problems before they affect your online store, guaranteeing stability, security and flawless operation.
We provide regular reports, including clear recommendations for improvement in both development and marketing.
Enjoy priority support to handle any unforeseen events through your preferred means of communication.
WHAT DO THE SUPPORT PACKS INCLUDE?
Basic€149.00*/month The most affordable option |
Pro€299.00*/month The growth option |
Premium€499.00*/month The most demanding option |
|
|---|---|---|---|
| Max. response time | 72H | 48H | 24H |
| Web Monitoring | 1 process | 2 process | 3 process |
| Platform update notifications | |||
| Regulatory and legal change alerts | |||
| Improvement audit | |||
| ETL Module | |||
| Emergency service | |||
| Plugin update review | |||
| WhatsApp support | |||
| Hourly rate discount | 5% | 10% | |
| "Small Support" working hours | 2Hs | 3Hs | |
| Key metrics report via email | |||
| Toxic backlink cleanup | |||
| 404 error redirection | |||
| Merchant Center error review |
- Detecting and solving problems before they become serious incidents.
- Ensuring continuous technical support so you never have to worry about failures or interruptions.
- Providing regular, customized reports on the status and performance of your online store, as well as potential improvements.
- Facilitating improvement opportunities selected by both our development and marketing teams.
- Guaranteeing you preferential attention for any unforeseen event or need.
- Covering your marketing basics and monitoring opportunities for improvement.
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"At Galvez Gil, we love what we do and every project is an opportunity to innovate and grow with you. What really drives us is seeing how our strategies help your online store grow and sell more. If you're looking for a team that combines experience and passion, we're ready to take your business to the next level."
FAQs
Still not convinced and still have doubts? Don't worry! Here we answer the most common questions our clients ask us before hiring us.
Our solution monitors key aspects such as disk space, server status, SSL certificate expiration, and database response. It also identifies critical errors, missing resources, and performance issues that could affect your online store. You will receive notifications for both critical and non-critical issues.
You will receive alerts 24 hours a day, 365 days a year, directly to your email. If an emergency arises outside of normal business hours, you can also use our emergency phone number to receive extraordinary support.
Yes, the service is fully customizable to your business's specific needs. We can set up custom process monitoring; this may influence the final cost of the service, which we will adjust transparently.
Depending on the support package you choose, in addition to monitoring your store, we will reserve a specific time to address the most urgent or essential needs of your website.
We review the technology, the size of your business and the elements you want to monitor to ensure our solution is suitable. We evaluate everything without obligation and advise you on the next steps.
Our focus is on understanding your needs and offering effective solutions. We are your strategic partner to maximize the performance of your online store.
From preventive monitoring to emergency solutions, we offer comprehensive support tailored to your needs. We can help you not only with your web platform, but also with servers, third-party solutions, and Google tools.